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Frequently asked questions

  • General Questions

    I'm on the homepage and it's asking for my "Username" and "Password" but I don't have a username and password! How do I get to the course?

    To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

    I do not have a credit/bank card. Can I pay with a check?

    Sorry, we only accept checks for group purchases, but you can purchase a money card from most major grocery stores such as Wal-Mart, Target, Albertsons, or Kroger.

    Can a friend use their credit/bank card to purchase the course for me?

    Yes, but they will need to enter their credit/bank card billing address in place of your address in the billing information area to complete the purchase as well as the name on the card.

    How do I recognize my course purchase charge on my credit card statement?

    After you make your course purchase, you should see a charge on your credit card statement from EC FOOD HANDLERS in the amount of the course purchase.

    Do you offer a food managers course?

    Yes, you can find information for food manager classes at FoodManagerClasses.com.

    Do you offer alcohol safety classes?

    Yes, you can find information for alcohol safety classes at SellerServerClasses.com.

    How long does it take to complete the course?

    It normally takes about an hour and a half to study the course material and complete the test.

    How many questions are on the test and what grade do I need to pass it?

    There are 40 questions on the test. The passing score is 70%. The number of questions and passing grade score can be adjusted by the representative Health Department.

    How many chances do I have to pass my test?

    When you purchase your course, you will have 3 opportunities to pass the test. If you fail the test 3 times, you will be required to repurchase the course.

    Do I need to finish the course the same day I start it or can I do it in sessions?

    The study material is self paced and saves your progress, so you can work on it when the time is convenient for you. However, once you begin the exam, you must complete it in one sitting.

    I don't have a printer. How can I print my certificate?

    You can log into your food handler class from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family members house, or career placement center. You can also download a copy to your computer and email it to your employer.

    I lost my username. What do I do?

    You can contact customer support via support ticket through the website or call our customer service at (903) 893-3717 to retrieve your username.

    I can't remember my password. What do I do to get a new one?

    To reset your password, select "Customer support" from the menu at the top of the FHC webpage. You can then click the "Reset your password" link underneath the green "Sign in" button.

    Next, you will need to provide your email address and username.

    Is my email address my username?

    No, you create your username when you setup your account profile. You must use the same username you created when you setup your account profile, along with your password to access your account.

    How much does it cost to get a duplicate of my food handler certificate?

    It does not cost anything. You may reprint your food handler certificate any time you want from any computer with internet access until the expiration date of the certificate.

    How long is my food handler certificate valid for?

    Normally your food handler certificate is valid for two years. Some Health Departments may allow for a longer or shorter duration. Always check with your local Health Department to be sure.

    Why is there a QR code in the bottom right corner of my certificate?

    The QR Code allows those with a QR code reader app on their mobile device to scan the QR code on the certificate to find out if the certificate is valid. This is a helpful tool for food managers and health departments to manage food handler validity on site. QR code reader apps are readily available on line.

    I or someone I know is visually impaired. Is there a way to set my accessibility on my computer to allow for my disability?

    Yes, select the link below for your browser and follow the instructions to enable the function for visually-impaired web browsing.

    Microsoft
    Follow this link for more information: http://www.microsoft.com/enable/

    Windows 8, 8.1, 10

    • Windows Key +U
    • Tab [step through options]
    • spacebar [select]

    Apple
    Follow this link for more information: http://www.apple.com/support/

    Mac Desktop

    • Command + Option + F5
    • Click to enable
    • Click Preferences to Edit options

    Mac Notebook/ Laptop

    • Function + Command + Option + F5
    • Click to enable
    • Click Preferences to Edit options

    Google
    Follow this link for more information: https://support.google.com/chromebook/answer/177893

    Chromebook

    • Select Accessibility from welcome screen
    • Click status area on account picture
    • Select settings
    • Click show advanced settings
    • View accessibility section and select options

    For blind and visually impaired users we suggest one of the narrators described above or installing a screen reader software package.

    An example of a text-based web browser and screen reader accessibility package can be found at the link below. The American Foundation for the Blind (AFB). Screen reader talking software package is available for a range of operating systems.

    Individual Course Help

    Learn how to purchase and take the course.

    When do I purchase a course?

    After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

    I am unable to complete my purchase of the food handler course. Why not?

    In most cases, it is because the billing information for your credit/bank card does not match the address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

    I am unable to complete my purchase of the food handler course. Why not?

    In most cases, it is because your credit/bank card information has been entered incorrectly or there are insufficient funds in your account. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

    How many questions are on the test and what grade do I need to pass it?

    There are 20 questions on the test. The passing score is 75%. The number of questions and passing grade score can be adjusted by the Bahamas Ministry of Health.

    How long is my food handler certificate valid for?

    Your food handler certificate is valid for one year.

    What if your printed certificate gets lost or misplaced? Or What if you change employers?

    No problem! The system keeps your certificate on file. Simply sign in to your account and print a duplicate.

    What happens after getting my online temporary certificate from this course?

    You must make an appointment with the food handler clinic by clicking on the "SIGN UP!" button to select a day and time to be assessed by the medical doctor.

    Why is there a timer on the left side of the screen?

    The timer ensures you completed each activity and determines whether you receive a certificate (If you do not receive a certificate at the end of the course, you will need to make sure you completed each activity).

    How many chances do I have to complete the course?

    You have three chances to receive a passing score of 75% or you will have to pay again.

    After getting my temporary online certificate from this course, what is next?

    You must make an appointment with the food handler clinic by clicking on SCHEDULE link.

    Is there a required dress code to visit the food handler clinic?

    Yes, you are to arrive at your scheduled appointment in time for registration.

    1. Nails must be clean, short, no acrylic, no nail polish/gel polish
    2. No ripped jeans
    3. No shorts
    4. No short dresses, no tight dresses
    5. No off the shoulder shirts
    Do I need to bring anything with me to the doctor visit?

    Yes, provide your printed online certificate, a government issued identification and pay $10.00 to the clerk for the doctor visit.

    How many modules are in this online course?

    There are 13 Modules. You will have up to 60 days to study but once the exam is started, it must be completed within 90 minutes.

    Can I skip through the modules?

    No, all study material must be viewed for the designated time before you will be allowed to take the exam.

    How long is this course?

    Completing this course typically takes less than 2 hours from start to finish.

    If I run into any problems, while taking the course, who do I contact?

    Please submit a support ticket by clicking the Customer Support link at the top of the page.

    Individual Process

    Instructions for an individual on how to properly purchase and process a food handlers training and exam.

    How do I make an individual purchase?

    Select Site and Create Your Free Account

    • To make an individual purchase, you must first create an account for yourself.
    • To get started please select your location.
    • Next, click on Create Account at the top right of the website to create a free account.
    • You will be required to provide your full name and email address,
    • Create a username and password for your account.

    Purchase Course

    • Next you will need to click on the Take this course button under Course Details on the right side of the website to purchase your course.
    • If you have been given a bulk redemption code then click on the Redeem a Code link below the Take this course button. Follow this link to learn about redeeming bulk codes.

    Billing

    • To purchase your course, you will need to complete the billing address.
    • Enter your credit card information.
    • Click the Review Information button.
    • If all of the information is correct, click the check-box stating that you have read and agree to all terms and polices outlined here and on the policies page.
    • Click the green Purchase course button.
    • Your purchase is now complete.
    How do I take the Food Handlers course?

    Now that you have completed your purchase, you can begin taking your course.

    Study the Food Safety Training Material

    • First you will need to click the green Study button.
    • The study area consists of 7 modules, each holding sections that must be read.
    • Each section has a countdown timer that must reach zero before the section will be marked as studied with a green check-mark and allow you to continue.
    • You can track your progress and see what the next step is by viewing Course Details on the right side of the website.
    • Once you begin studying your course, the Course Details window will change to Section Details window to help you track your progress.
    • At the end of each module, you will take a short quiz to test what you learned.
    • You can restudy the course material by clicking View Section if you would like to review the material again.

    Take the Food Handlers Exam

    • Once all modules have been marked with a green check-mark as studied, you are ready to take your exam. To begin your exam, click the green Take Exam button.

    Pass the Food Handlers Exam and Access Your FHC Certifcate

    • Once you pass your exam, you can print or download your food handler certificate.
    • To view your certificate for printing or to download, click the green Print Certificate button.
    • Please take our survey to tell us how your experience was taking our Food Handlers course.
    • To see what your certificate will look like and an explanation of the information it contains, click Certificate Sample.

    Bulk / Group Purchases

    Learn how to manage your staff certificates and access code issuance.

    I do not know what my pass key and access code is?

    The pass key and access codes are for group purchases only and are used to redeem a food handler training course purchased by your company. If you are part of a group order, you will need to contact your manager to receive your pass key and access code.

    Please Note: If you purchased the course for yourself, you will not be using a pass key and access code.

    Processing Bulk Orders

    How do I make a bulk purchase?

    To make a bulk purchase you need to follow these steps.

    Purchasing Bulk Orders

    To get started please create a free account.

    You will then need to select "Bulk Purchases" from the menu.

    Order options
    To make a group purchase, you must:

    • select your location.
    • select the exam you are interested in purchasing.
    • select the quantity of courses needed. A minimum of 2 courses is required
    • create a Passkey for your order.
    • enter a Purchase order (This would come from your company accounting department for cost tracking and is optional).

    Company information
    Enter your company contact information.

    Billing address
    Verify billing information is correct and change, if needed.

    Payment information
    You must now select your payment type, credit card or check by mail.

    • If paying by credit card, enter your payment information.
    • If paying by check, your codes will be activated upon receival of payment.

    Promotion
    You may also enter a Promotion code if available.

    How do I manage my bulk order?

    Managing Your Bulk Order
    To manage your bulk order account:

    • Sign into your account.
    • Select Bulk Purchases from the menu.
    • Click View Orders next to How it works. You can also access your bulk order by clicking Me in the menu and then selecting My purchases.
    • Your bulk order will appear under Purchases.
    • Click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.


    Order Details
    Order Details displays your Bulk order purchase number, date of purchase, purchase location, quantity of codes purchased and the proctor key associated with the bulk order.


    Payment information
    Payment information displays the purchase cost, method of payment, status of purchase and the purchaser's name and address.


    Management sharing
    Management sharing allows the purchaser of a bulk order to share the bulk order with other managers to help meet their examination needs.  It's easy to share a bulk order. 

    • After making a bulk purchase, view the bulk order details.
    • Scroll down to Management sharing.
    • Enter the email address of the person to share the order with. 
    • Click the Share button.
    • If you want to unShare the order, simply click the X next to the person's email.

    Access Codes
    The Access Codes area displays your bulk order Access Code information. The Access Code information will include the code number, date the code expires, the status of the code (Available, Redeemed, Expired), and the name and email address of the food handler the code was issued to.

    Within the Access Codes list area you can also email codes to your food handlers by:

    • Clicking the mail icon on the far right.
    • Enter the food handler's email and click the Send button.
    • After a food handler redeems their code, their name will appear under Redeemed By.
    • Once your food handler has successfully completed their examination, the mail icon will change to a print icon that will allow you to view / print your food handler's FHC certificate of completion.
    Accessing and Understanding your Group Order

    Accessing the Bulk Orders

    • To manage your group purchase account, sign in using your username and password you used to create your account.
    • Click on ME in the upper right corner of the FHC program website.
    • Select My Purchases from the drop-down menu.
    • You can now view your bulk order purchase.
    • Your bulk purchase order will display the following:
      • Bulk Purchase Order#, date of purchase, amount of purchase, status of purchase.
      • Number of available codes, number of redeemed codes, number of expired codes.

    Bulk Order Details

    • Click on the bulk purchases to view the details.
    • The details will include the following:

      Displays Bulk order purchase number, Edit label (allows you to enter a custom label to help distinguish it from other purchases) and Order status.

      Order information displays the quantity of courses purchased, time stamp of order, location of purchase and payment details.

      Under Food Handler Training you will see details regarding the cost breakdown for the course fee which includes the bulk order expiration date as well as how many codes are still available and any transfer fees that may apply to your location.

      Management Sharing allows the owner of the bulk order to share the details of their Bulk Order with other managers. They will be able to view the order information and manage codes. You can also remove the share when needed.

      The Access Codes area displays your bulk order access code information as well as the passkey for the order. The code information will include the Access Code number, date the code Expires, the Status of the code (available, incomplete, completed), and the user (food handler) the code was issued to.

      This area also allows you to email codes to your food handlers by clicking the mail icon on the far right. After a food handler redeems their code, their name will appear under User. Once your food handler has successfully completed their course, the mail icon will change to a print icon that will allow you to view or print your food handler's FHC certificate.

    Sharing the Passkey and Access Codes with Food Handlers

    Redeeming Access Codes

    In order for your Food Handlers to use the Access Codes, they must:

    • Go to the same website the bulk order was purchased through and click Create Account to create an account of their own or Sign In to an existing account of their own.
    • Click on Redeem a code located under Course details located on the right side of the website.
    • Enter the Access Code and Passkey shared from a bulk order.
    • Click the Redeem button.
    • Click the checkboxes indicating that agreement to all terms and acknowledge that the bulk order purchaser will have access to view course progress and certificate of completion.


    Redeem and Study

    • Once the code has been redeemed they will need to click the green Study button to begin their course.
    • The study area consists of 7 modules, each holding sections that the Food Handlers must read. Each section has a countdown timer that must reach zero before the section will be marked as studied with a green check-mark allowing them to continue.
    • The student can view their progress on the right side of the website under Section Details.
    • Once all modules have been studied, they will be able to take the test by clicking the green Take Exam button or study again by clicking the blue View Sections button.

    Pass Exam and Access the FHC Certificate

    • Once your Food Handler passes the exam, they will be able to view and print their food handler certificate.
    • Print the certificate by clicking the Print Certificate button. Your food handler's certificate will open in a new window to view/print or download.
    • To see what your certificate will look like and an explanation of the information it contains, click Certificate Sample.

    Notice: To manage your bulk order, click on ME at the top right of the website and select My Purchases. For instruction on how to manage your bulk order, please click here.

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