Frequently Asked Questions

Q: I or someone I know is visually impaired. Is there a way to set my accessibility on my computer to allow for my disability?
A: Yes, select the link below for your browser and follow the instructions to enable the function for visually-impaired web browsing.

Follow this link for more information:

Windows XP, Vista, 7, 8

  • Windows Key +U
  • Tab [step through options]
  • spacebar [select]

Follow this link for more information:

Mac Desktop

  • Command + Option + F5
  • Click to enable
  • Click Preferences to Edit options

Mac Notebook/ Laptop

  • Function + Command + Option + F5
  • Click to enable
  • Click Preferences to Edit options

Follow this link for more information:


  • Select Accessibility from welcome screen
  • Click status area on account picture
  • Select settings
  • Click show advanced settings
  • View accessibility section and select options

For blind and visually impaired users we suggest one of the narrators described above or installing a screen reader software package. 

An example of a text based web browser and screen reader accessibility package can be found at the link below. The Thunder screen reader talking software package is free to use and available for a range of operating systems. Thunder also has a Spanish language version available for download.

To download the Thunder screen reader talking software package, click the link below: 

Q: I'm on the homepage and it's asking for my “Username” and “Password” but I don't have a username and password! How do I get to the course?
A: To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

Q: When do I purchase a course?
A: After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

Q: I do not know what my pass key and access code is?
A: The pass key and access codes are for group purchases only and are used to redeem a food handler training course purchased by your company. If you are part of a group order, you will need to contact your manager to receive your pass key and access code. Please Note: If you purchased the course for yourself, you will not be using a pass key and access code.
Q: I am an employer and would like to purchase food handler courses for my employees. How do I make a group purchase?
A: For information on making a group food handlers certificate purchase for your employees, please use the links below.

Q: I am unable to complete my purchase of the food handler course. Why not?
A: In most cases, it is because the billing information for your credit/bank card does not match the address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

Q: I do not have a credit/bank card. Can I pay with a check?
A: Sorry, we only accept checks for group purchases, but you can purchase a money card from most major grocery stores such as Wal-Mart, Target, Albertsons, or Kroger.

Q: Can a friend use their credit/bank card to purchase the course for me?
Yes, but they will need to enter their credit/bank card billing address in place of your address in the billing information area to complete the purchase as well as the name on the card.

Q: How do I recognize my course purchase charge on my credit card statement?
A: After you make your course purchase, you should see a charge on your credit card statement from DSB FOOD HANDLERS in the amount of the course purchase.

Q: Do you offer a food managers course?
Yes, you can find information for food manager classes at

Q: Do you offer alcohol safety classes?
A: Yes, you can find information for alcohol safety classes at

Q: How long does it take to complete the course?
A: It normally takes about an hour and a half to study the course material and complete the test.

Q: How many questions are on the test and what grade do I need to pass it?
A: There are 35 questions on the national test and 40 on our California test. The passing score is 70%. The number of questions and passing grade score can be adjusted by the representative Health Department.

Q: How many chances do I have to pass my test?
When you purchase your course, you will have 3 opportunities to pass the test. If you fail the test 3 times, you will be required to repurchase the course.

Q: Do I need to finish the course the same day I start it or can I do it in sessions?
A: The study material is self paced and saves your progress, so you can work on it when the time is convenient for you. However, once you begin the exam, you must complete it in one sitting.

Q: I don’t have a printer. How can I print my certificate?
A: You can log into your food handler class from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family members house, or career placement center. You can also download a copy to your computer and email it to your employer. 

Q: I lost my username. What do I do?
A: You can contact customer support via feedback form through the website or call our customer service at (903) 893-3717 to retrieve your username.

Q: I can't remember my password. What do I do to get a new one?
To reset your password, select "Customer support" from the menu at the top of the FHC webpage. You can then click the "Reset your password" link underneath the green "Sign in" button. 

Next, you will need to provide your email address and username.

Q: Is my email address my username?
A: No, you create your username when you setup your account profile. You must use the same username you created when you setup your account profile, along with your password to access your account.

Q: How much does it cost to get a duplicate of my food handler certificate?
A: It does not cost anything. You may reprint your food handler certificate any time you want from any computer with internet access until the expiration date of the certificate.

Q: How long is my food handler certificate good for?
A: Normally your food handler certificate is good for two years. Some Health Departments may allow for a longer or shorter duration. Always check with your local Health Department to be sure.

Q: Why is there a QR code in the bottom right corner of my certificate?
A: The QR Code allows those with a QR code reader app on their mobile device to scan the QR code on the certificate to find out if the certificate is valid. This is a helpful tool for food managers and health departments to manage food handler validity on site. QR code reader apps are readily available on line. 

Food Handler Classes
103 S Travis St., Suite 200
Sherman, TX 75090
(903) 893-3717