Frequently Asked Questions

Q: I or someone I know is visually impaired. Is there a way to set my accessibility on my computer to allow for my disability?
A: Yes, select the link below for your browser and follow the instructions to enable the function for visually-impaired web browsing.

Microsoft
Follow this link for more information: http://www.microsoft.com/enable/

Windows XP, Vista, 7, 8

  • Windows Key +U
  • Tab [step through options]
  • spacebar [select]

Apple
Follow this link for more information: http://www.apple.com/support/

Mac Desktop

  • Command + Option + F5
  • Click to enable
  • Click Preferences to Edit options
     

Mac Notebook/ Laptop

  • Function + Command + Option + F5
  • Click to enable
  • Click Preferences to Edit options
     

Google
Follow this link for more information: https://support.google.com/chromebook/answer/177893

Chromebook

  • Select Accessibility from welcome screen
  • Click status area on account picture
  • select settings
  • click show advanced settings
  • view accessibility section and select options

For blind and visually impaired users we suggest one of the narrators described above or installing a screenreader software package. 

An example of a text based web browser and screenreader accessibility package can be found at the link below. The Thunder screenreader talking software package is free to use and available for a range of operating systems. Thunder is also has a Spanish language version available for download.

To download the Thunder screenreader talking software package, click the link below:
http://www.screenreader.net/index.php?pageid=11 

Q: I'm on the homepage and it's asking for my “Username” and “Password” but I don't have a username and password! How do I get to the course?
A: To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

Q: When do I purchase a course?
A: After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

Q: I am an employer and would like to purchase food handler courses for my employees. How do I make a group purchase?
A: For information on making a group food handlers certificate purchase for your employees, please use the links below.

Q: I am unable to complete my purchase of the food handler course. Why not?
A: In most cases, it is because the billing information for your credit/bank card does not match the address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

Q: I do not have a credit/bank card. Can I pay with a check?
A: Sorry, we do not accept checks, but you can purchase a money card form most major grocery stores such as Walmart, Target, Albertsons, or Krogers.

Q: Can a friend use their credit/bank card to purchase the course for me?
A:
Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase. After that you can correct your address and submit a support ticket to have it updated.

Q: Do you offer a food managers course?
A:
Yes, you can find information for food manager classes at FoodManagerClasses.com.

Q: Do you offer alcohol safety classes?
A: No, not at this time.

Q: How long does it take to complete the course?
A: It normally takes about an hour and a half to study the course material and complete the test.

Q: How many questions are on the test and what grade do I need to pass it?
A: There are 35 questions on the test. To pass the test, you must receive a minimum grade of 74%. This is the default setup. The number of questions and passing grade score can be adjusted by the representative Health Department.

Q: How many chances do I have to pass my test?
A:
When you purchase your course, you will have 2 opportunities to pass the test. If you fail the test 2 times, you will be required to repurchase the course.

Q: Do I need to finish the course the same day I start it or can I do it in sessions?
A: This is a self paced course that saves your progress, so you can work on it when the time is convenient for you.

Q: I don’t have a printer. How can I print my certificate?
A: You can log into your food handler class from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family members house, or career placement center.

Q: I lost my username. What do I do?
A: You can contact customer support via support ticket through the website or call our customer service at (903) 893-3717 to retrieve your username.

Q: I can't remember my password. What do I do to get a new one?
A:
To reset your password, select "support" from the menu on the left side of the FHC webpage. You can then click the "reset your password here" link on the right of the page.

 Next, you will need to provide your email address and type in the security phrase.

Q: Is my email address my username?
A: No, your username is your first initial and last name, sometimes followed by a number.

Q: How much does it cost to get a duplicate of my food handler certificate?
A: It does not cost anything. You may reprint your food handler certificate any time you want from you own computer until the expiration date of the certificate.

Q: How long is my food handler certificate good for?
A: Normally your food handler certificate is good for two years. Some Health Departments may allow for a longer or shorter duration. Always check with your local Health Department to be sure.

Q: Why is there a QR code in the bottom right corner of my certificate?
A: The QR Code allows those with a QR code reader app on their mobile device to scan the QR code on the certificate to find out if the certificate is valid. This is a helpful tool for food managers and health departments to manage food handler validity on site. QR code reader apps are readily available on line.