Frequently Asked Questions
- Individual Course Help
- Q:When do I purchase a course?A:
After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.
.. + Read More - Q:I am unable to complete my purchase of the food handler course. Why not?A:
In most cases, it is because the billing information for your credit/bank card does not match the address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.
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- Bulk / Group Purchases
- Q:I do not know what my pass key and access code is?A:
The pass key and access codes are for group purchases only and are used to redeem a food handler training course purchased by your company. If you are part of a group order, you will need to contact your manager to receive your pass key and access code.
Please Note: If you purchased the course for yourself, you will not be using a pass key and access code.
.. + Read More - Q:I am an employer and would like to purchase food handler courses for my employees. How do I make a group purchase?A:
For information on making a group food handlers certificate purchase for your employees, please use the links below.
- How to make a group purchase.
- How employees should redeem code and use course.
- How to manage your group orders.
- You can find more information by clicking Bulk Order System.
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- General Questions
- Q:I or someone I know is visually impaired. Is there a way to set my accessibility on my computer to allow for my disability?A:
Yes, select the link below for your browser and follow the instructions to enable the function for visually-impaired web browsing.
Microsoft
Follow this link for more information: http://www.microsoft.com/enable/Windows 8, 8.1, 10
- Windows Key +U
- Tab [step through options]
- spacebar [select]
Apple
Follow this link for more information: http://www.apple.com/support/Mac Desktop
- Command + Option + F5
- Click to enable
- Click Preferences to Edit options
Mac Notebook/ Laptop
- Function + Command + Option + F5
- Click to enable
- Click Preferences to Edit options
Google
Follow this link for more information: https://support.google.com/chromebook/answer/177893Chromebook
- Select Accessibility from welcome screen
- Click status area on account picture
- Select settings
- Click show advanced settings
- View accessibility section and select options
For blind and visually impaired users we suggest one of the narrators described above or installing a screen reader software package.
An example of a text-based web browser and screen reader accessibility package can be found at the link below. The American Foundation for the Blind (AFB). Screen reader talking software package is available for a range of operating systems... + Read More - Q:I'm on the homepage and it's asking for my "Username" and "Password" but I don't have a username and password! How do I get to the course?A:
To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.
.. + Read More - Q:I do not have a credit/bank card. Can I pay with a check?A:
Sorry, we only accept checks for group purchases, but you can purchase a money card from most major grocery stores such as Wal-Mart, Target, Albertsons, or Kroger.
.. + Read More - Q:Can a friend use their credit/bank card to purchase the course for me?A:
Yes, but they will need to enter their credit/bank card billing address in place of your address in the billing information area to complete the purchase as well as the name on the card.
.. + Read More - Q:How do I recognize my course purchase charge on my credit card statement?A:
After you make your course purchase, you should see a charge on your credit card statement from EC FOOD HANDLERS in the amount of the course purchase.
.. + Read More - Q:Do you offer a food managers course?
- Q:Do you offer alcohol safety classes?A:
Yes, you can find information for alcohol safety classes at SellerServerClasses.com.
.. + Read More - Q:How long does it take to complete the course?A:
It normally takes about an hour and a half to study the course material and complete the test.
.. + Read More - Q:How many questions are on the test and what grade do I need to pass it?A:
There are 40 questions on the test. The passing score is 70%. The number of questions and passing grade score can be adjusted by the representative Health Department.
.. + Read More - Q:How many chances do I have to pass my test?A:
When you purchase your course, you will have 3 opportunities to pass the test. If you fail the test 3 times, you will be required to repurchase the course.
.. + Read More - Q:Do I need to finish the course the same day I start it or can I do it in sessions?A:
The study material is self paced and saves your progress, so you can work on it when the time is convenient for you. However, once you begin the exam, you must complete it in one sitting.
.. + Read More - Q:I don't have a printer. How can I print my certificate?A:
You can log into your food handler class from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family members house, or career placement center. You can also download a copy to your computer and email it to your employer.
.. + Read More - Q:I lost my username. What do I do?A:
You can contact customer support via support ticket through the website or call our customer service at (903) 893-3717 to retrieve your username.
.. + Read More - Q:I can't remember my password. What do I do to get a new one?A:
To reset your password, select "Customer support" from the menu at the top of the FHC webpage. You can then click the "Reset your password" link underneath the green "Sign in" button.
Next, you will need to provide your email address and username.
.. + Read More - Q:Is my email address my username?A:
No, you create your username when you setup your account profile. You must use the same username you created when you setup your account profile, along with your password to access your account.
.. + Read More - Q:How much does it cost to get a duplicate of my food handler certificate?A:
It does not cost anything. You may reprint your food handler certificate any time you want from any computer with internet access until the expiration date of the certificate.
.. + Read More - Q:How long is my food handler certificate valid for?A:
Normally your food handler certificate is valid for two years. Some Health Departments may allow for a longer or shorter duration. Always check with your local Health Department to be sure.
.. + Read More - Q:Why is there a QR code in the bottom right corner of my certificate?A:
The QR Code allows those with a QR code reader app on their mobile device to scan the QR code on the certificate to find out if the certificate is valid. This is a helpful tool for food managers and health departments to manage food handler validity on site. QR code reader apps are readily available on line.
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- California
- Q:Do I need a California Food Handlers Card?A:
In California food handler safety training certification is an employment requirement for food workers. All food employees must complete an accredited food safety training course then pass an exam. The certification from this assessment is used by to obtain a food handlers card.
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- Texas
- Q:I just started work in Texas. How long do I have to obtain a Food Handlers Card?A:
You need to pass a Food Handlers Certification Course and get your Texas Food Handlers Certificate within 60 Days of starting work.
.. + Read More - Q:How long is a Texas Food Handlers Classes Card / License valid for?A:
Your Texas Food Handlers Classes Certification and Texas Food Handler Card License is valid for 2 years.
.. + Read More - Q:Is Food Handlers Certification required in Texas?A:
If you are a food worker or someone who handles, serves or sells food, you are required to complete a certified food safety training course that is approved in Texas. Completing an online food safety course will award you with the certification required to get a Texas Food Handlers Card License.
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- The Bahamas
- Q:I am unable to complete my purchase of the food handler course. Why not?A:
In most cases, it is because your credit/bank card information has been entered incorrectly or there are insufficient funds in your account. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.
.. + Read More - Q:How many questions are on the test and what grade do I need to pass it?A:
There are 20 questions on the test. The passing score is 75%. The number of questions and passing grade score can be adjusted by the Bahamas Ministry of Health.
.. + Read More - Q:How long is my food handler certificate valid for?
- Q:What if your printed certificate gets lost or misplaced? Or What if you change employers?A:
No problem! The system keeps your certificate on file. Simply sign in to your account and print a duplicate.
.. + Read More - Q:What happens after getting my online temporary certificate from this course?A:
You must make an appointment with the food handler clinic by clicking on the "SIGN UP!" button to select a day and time to be assessed by the medical doctor.
.. + Read More - Q:Why is there a timer on the left side of the screen?A:
The timer ensures you completed each activity and determines whether you receive a certificate (If you do not receive a certificate at the end of the course, you will need to make sure you completed each activity).
.. + Read More - Q:How many chances do I have to complete the course?A:
You have three chances to receive a passing score of 75% or you will have to pay again.
.. + Read More - Q:After getting my temporary online certificate from this course, what is next?A:
You must make an appointment with the food handler clinic by clicking on SCHEDULE link.
.. + Read More - Q:Is there a required dress code to visit the food handler clinic?A:
Yes, you are to arrive at your scheduled appointment in time for registration.
- Nails must be clean, short, no acrylic, no nail polish/gel polish
- No ripped jeans
- No shorts
- No short dresses, no tight dresses
- No off the shoulder shirts
.. + Read More - Q:Do I need to bring anything with me to the doctor visit?A:
Yes, provide your printed online certificate, a government issued identification and pay $10.00 to the clerk for the doctor visit.
.. + Read More - Q:How many modules are in this online course?A:
There are 13 Modules. You will have up to 60 days to study but once the exam is started, it must be completed within 90 minutes.
.. + Read More - Q:Can I skip through the modules?A:
No, all study material must be viewed for the designated time before you will be allowed to take the exam.
.. + Read More - Q:How long is this course?
- Q:If I run into any problems, while taking the course, who do I contact?A:
Please submit a support ticket by clicking the Customer Support link at the top of the page.
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